Privacy Policy
SMS Privacy Policy & TCPA Disclosures
ANB Worldwide Chauffeur Services respects your privacy and ensures that your mobile telephone number is kept strictly confidential. By providing your phone number, you consent to receive SMS notifications regarding your reservations, trip updates, and customer support information.
Authorized SMS Usage
We only send text messages directly related to your ride bookings, chauffeur dispatch staging, real-time arrival updates, or customer support inquiries.
Opt-Out Anytime
You can immediately opt out of SMS notifications at any time by replying “STOP” to any text message received from our dispatch desk.
Accounting, Billing & Payment Terms
All ANB Worldwide Chauffeur Services rides are billed to either a client’s verified credit card or an established corporate account.
Pre-Authorization & Settlement: For credit card reservations, payment is pre-authorized forty-eight (48) to seventy-two (72) hours prior to the scheduled trip date. Full payment is captured upon trip completion.
Accepted Payment Methods: We accept cash and all major credit cards including American Express, Discover, MasterCard, and Visa. All payments must be settled before the trip date. Chauffeurs are strictly prohibited from accepting personal payments or fares in the vehicle.
Cash, Checks & Money Orders: Must be presented and paid at our corporate office in Broomall, PA at least ten (10) days prior to the reservation date.
Rate Adjustments & Inclusions: Rates include the confirmed base fare, tolls, airport and regulatory fees, service transportation charge (STC), parking, and any applicable regional fees. Rates are subject to post-service audit for additional client requests such as intermediate stops, extended waiting time, or changed routes.
Gratuity Policy: A voluntary gratuity is suggested for exemplary chauffeur service but is not mandatory and remains at the client’s sole discretion.
Hourly Charters: Hourly reservations require a deposit at the time of booking, which is non-refundable. At company discretion, deposit refunds may be issued as credit toward future travel.
Currency: All rates are calculated and billed in U.S. Dollars ($ USD).
Child Safety Car Seats (Pennsylvania Law)
For traveling families, ANB Trans Inc provides clean, sanitized, age-appropriate car seats for infants and children throughout Pennsylvania and the Tri-State region. Please specify requirements when booking:
Vehicle Care, Damage Policy & Sanctions
Our chauffeurs inspect every luxury vehicle before, during, and immediately following each assignment. Clients assume full financial liability for any damage, biological contamination, or physical breakage caused by any member of their party:
Change Policy & Complimentary Grace Periods
4-Hour Advance Change Notice: All itinerary modifications (pickup times, routing, vehicle class) must be submitted at least four (4) hours prior to scheduled departure by calling our 24/7 dispatch office at (610) 653-0033. Route adjustments cannot be negotiated verbally with chauffeurs. If a requested change cannot be accommodated, resulting in trip cancellation, a 100% fare charge plus a 20% service fee will apply.
Real-Time Flight Tracking: We synchronize airport staging with live commercial flight radar feeds.
30 minutes complimentary wait time from posted flight touchdown before hourly wait time applies.
45 minutes complimentary wait time from posted international flight touchdown.
15 minutes complimentary wait time applies to residential, hotel, or office pickups.
Cancellation Windows, No-Shows & Surcharges
Domestic One-Way Transfers: Cancellations received at least two (2) hours before scheduled pickup time incur no penalty. Cancellations within two hours incur full scheduled fare.
Hourly Charters & Multi-Car Bookings: Cancellations must be received at least four (4) hours prior to scheduled departure without penalty.
Missed Flights & Airline Delays: ANB Worldwide Chauffeur Services tracks scheduled flights, but is not liable for cancelled flights, missed connections, or failure of the passenger to contact dispatch upon arrival.
Cancellation Records: An official cancellation confirmation number is generated upon receipt. Clients must retain this cancellation number for billing reconciliation.
Special Surcharges: A Red-Eye fee applies to pickups dispatched between 11:59 PM and 5:00 AM EST. Additional fees apply for stops exceeding two intermediate locations, cruise terminal pier staging, and airport crossover routes.
Charter Bus & Motor Coach Regulations
Driver Work Hours (USDOT Compliance): Commercial CDL drivers are legally restricted to a maximum of 10 driving hours within a 15-hour duty workday.
Charter Overtime Fees: Additional hourly charter fees range from $225 to $270 per hour depending on vehicle size. Additional full day rate is $1,100. Municipal parking fees and transit permits are billed separately.
Deposits & Final Settlement: A 50% non-refundable deposit per bus per day is required to confirm the reservation. Full final balance is due two (2) weeks prior to the charter date.
Bus Cancellation Schedule:
• More than 45 days prior: Full deposit refund.
• 45 to 7 days prior: $400 cancellation fee per bus per day.
• Less than 7 days prior: 100% full charter fare charged.
Subcontracting & Equipment: ANB Worldwide Chauffeur Services reserves the right to subcontract certified partner fleet equipment and operators as required to fulfill charter obligations.
Executive Confidentiality & Corporate Non-Disclosure
ANB Trans Inc recognizes that corporate executives, legal counsel, and high-profile clients require absolute privacy during transit. All chauffeurs and dispatch coordinators sign binding confidentiality agreements. Conversations conducted inside vehicles, passenger identities, pick-up points, drop-off locations, and flight itineraries are held in strict confidence and are never shared, monetized, or published.
We implement strict digital access controls within our reservation software. Chauffeurs only receive passenger name and phone contact details sixty minutes prior to scheduled dispatch and cannot access payment information or historical ride archives.
Payment Tokenization, Encryption & Data Security
All online and telephone credit card payments are processed using end-to-end 256-bit SSL encryption via PCI-DSS Level 1 certified payment gateways. ANB Trans Inc never stores full credit card numbers, CVV security codes, or magnetic stripe data on our local servers or dispatch terminals.
Payment tokens are transmitted directly to certified merchant processors. Corporate accounts with recurring invoicing receive itemized electronic statements protected behind password-authenticated portals. Clients may request total deletion of their profile and contact records at any time by contacting our compliance department.
Website Telemetry, Cookie Disclosures & Analytics
When you access the ANB Trans Inc website, standard session cookies and anonymous telemetry data (such as browser type, referral pages, device resolution, and page dwell time) are collected to ensure reliable site performance and accurate route estimation calculation. We utilize Google Analytics 4 configured with IP anonymization to evaluate aggregate visitor engagement.
We do not engage in cross-site behavioral tracking or behavioral ad profiling. You may adjust your browser preferences to reject non-essential cookies at any time, though certain interactive features such as the online route fare estimator may experience reduced functionality.
Consumer Rights, Data Retention & Erasure Requests
Under applicable state and federal consumer privacy regulations, clients have the right to request access to their personal booking history, correct inaccurate profile records, or request complete erasure of non-statutory records from our databases. Accounting transaction records and commercial driver dispatch logs are retained for standard statutory tax and DOT compliance periods (typically seven years).
To submit a formal data verification, correction, or erasure request, please email our compliance department at info@anbtransinc.com. Requests are validated and fulfilled within thirty (30) business days without charge.
Questions or Written Agreement Submissions
To submit signed corporate charter agreements or inquire about privacy practices, please contact our administrative offices: